📦 Orders & Shipping
Do you offer free shipping? Yes — we offer free worldwide shipping on orders of US$59 or more 🤍 Note: Each ceramic piece is handmade individually, so every order includes both a crafting period and shipping time.
When will my order be dispatched? Orders are normally dispatched approximately 15 calendar days after order placement. This includes both production and processing. Shipping transit time is additional; the regional estimates below start after dispatch.
How long does shipping take? Shipping time depends on the destination country. Estimated delivery time after shipment:
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Asia: 3–7 business days
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North America & Europe: 5–10 business days
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Other regions: 7–12 business days
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Please note that customs processing may occasionally cause delays.
Will I receive a tracking number? Yes ✨ Once your order has been shipped, you’ll receive a tracking number by email.
✨ Handmade Nature
Who makes your ceramics? We make every Kiln Solo piece ourselves by hand. Kiln Solo does not curate ceramics made by artists around the world.
How do your bowl designs differ? All our bowls are hand-built to the same target dimensions. The painted designs differ between styles, and small differences in shape and measurements are part of making each bowl by hand.
What size and capacity are your bowls? Our bowls have an approximate rim diameter of 12.5 cm, an approximate height of 5.8 cm, and an approximate brimful capacity of 210 ml. Brimful capacity means filled to the rim; a normal serving holds less. These measurements apply to bowls, not mugs or cups.
Choosing between a mug and a bowl? Read our ceramic mug and bowl buying guide.
Why are bowl measurements approximate? Each bowl is hand-built, so small differences in shape, dimensions, and capacity can occur even though the target size is the same. Listed measurements are approximate rather than exact for every individual piece.
Will my ceramic look exactly like the photos? Because every piece is handmade, slight differences are natural and part of the charm. Small variations may occur in:
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Glaze texture & color depth
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Brush details
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Shape and proportions
We do our best to keep every creation as close as possible to the photos while preserving its unique soul.
Are small imperfections normal? Yes. Tiny handmade marks, glaze flow, or subtle uneven textures are part of authentic ceramics — not defects. We believe these details give each piece its own personality and warmth.
Why does handmade ceramics take longer? True craftsmanship requires multiple steps (drying, firing, etc.) that cannot be rushed. We believe slow production creates pieces with more character and soul.
🌿 Materials & Safety
Are the materials safe? Yes — absolutely. Our ceramics are made using natural clay, and all glazes are kiln-fired at approximately 1300°C. The surface is stable and safe for everyday use.
Are the mugs food-safe? Yes ✨ Our cups and tableware are food-safe. To help them last longer, we recommend gentle hand washing when possible.
Can I use them in a microwave or dishwasher? Most pieces are microwave-safe. However, for long-term care, we recommend hand washing to better preserve the glaze texture and details.
🔄 Returns & Exchanges
What is your return policy? We do not offer voluntary returns, exchanges, or refunds for personal preference or a change of mind, even if an item is unused and the request is made within 30 days of delivery. This does not affect assistance for damaged, incorrect, or defective items, or any cancellation, withdrawal, return, refund, or other rights that cannot be excluded under applicable law. Where those rights apply, they take precedence over this policy and any stated time limits or conditions. Handmade or made-to-order products are not automatically exempt from statutory rights. Slight handmade variations are not necessarily defects, but this does not exclude your rights if an item is defective or not as described.
What if my package is damaged? If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Clear photos of the item & packaging
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Your order number
We will always do our best to make it right.
✉️ Contact Us
Do you accept custom orders? We occasionally accept limited custom requests. If you have a special idea, feel free to contact us by email ✨
How can I contact KilnSolo? You can always reach us through email. Every message is personally reviewed by the person responsible for your order. We truly care about every piece we send out.
📧 Contact Email: kilnsolo972@gmail.com