At Kiln Shadow Solo, we strive to deliver your beloved ceramic pieces safely and promptly. All our products are handmade with love by independent artists around the world, so we appreciate your patience during the production process.
1. Free Shipping
We offer free worldwide shipping on orders of US$59 or more.
The minimum order amount for free worldwide shipping is US$59.
2. Production & Shipping Timeline
• Most handmade items have a production lead time of approximately 15 business days.
• After production, we will carefully pack and ship your order.
• You will receive a shipping confirmation email with tracking information once your package is on its way.
Note: Actual delivery time may vary depending on production schedules, holidays, carrier delays, or high order volumes. We will do our best to ship as quickly as possible.
3. Shipping Methods
We partner with reliable carriers to ensure your fragile ceramic items arrive safely. Tracking is provided for all shipments within the United States.
4. International Shipping
We ship worldwide, with free shipping on orders of US$59 or more. Customs duties and taxes may apply and are the customer’s responsibility. For shipping questions, please contact kilnsolo972@gmail.com.
5. Order Processing
• Orders are usually processed within 1–3 business days after payment confirmation.
• Once processed, your order enters the production phase (approximately 15 business days lead time).
6. Risk of Loss
All risk of loss or damage to the products passes to you once the package is handed over to the shipping carrier. We are not responsible for lost or damaged packages after delivery to the carrier, except in cases covered by our return policy.
7. Shipping Address
Please ensure your shipping address is accurate and complete when placing an order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to change the address after ordering, please contact us as soon as possible.
If you have any questions about shipping, delivery times, or your order status, feel free to reach out to us anytime. We provide 24/7 customer support via email at kilnsolo972@gmail.com.
Thank you for choosing Kiln Shadow Solo.
We hope our gentle ceramic pieces bring warmth and healing to your everyday life.
Gentle Shadows Born Alone, Loved Forever.