At Kiln Shadow Solo, we deeply value your privacy. We are committed to handling your personal information with care and transparency, so you can enjoy our healing ceramic creations with peace of mind.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By visiting https://kilnsolo.com/ (the “Site”), placing an order, or interacting with us, you agree to the terms of this policy.
1. Information We Collect
We may collect the following categories of personal information:
· Contact Information: Name, email address, mailing address, phone number.
· Order Information: Products purchased, order amount, payment details (processed by secure payment gateways; we do not store full credit card information directly).
· Usage Information: IP address, browser type, access time, pages viewed, and similar data collected automatically through cookies and related technologies.
· Other Information: Feedback, suggestions, or other details you provide through customer service or forms.
2. How We Use Your Information
We use the information we collect primarily to:
· Process your orders, arrange shipping, and manage returns or exchanges.
· Provide customer support.
· Improve website experience and product recommendations.
· Send order confirmations, shipping updates, and other essential notifications.
· Conduct market analysis or display relevant advertisements, in compliance with applicable laws.
3. Information Sharing and Disclosure
We do not sell your personal information. However, we may share information with the following types of third parties:
· Logistics partners (for order delivery).
· Payment service providers (to securely process payments).
· Advertising partners (to display interest-based ads on other websites).
As mentioned above, sharing personal information for targeted advertising based on your interactions across different sites may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Depending on where you reside, you may have the right to opt out of these activities.
4. Your Privacy Rights
You have the following rights:
· Right to Know: To understand what personal information we have collected and how it is used.
· Right to Delete: To request deletion of your personal information, subject to certain exceptions.
· Right to Opt Out: To opt out of the sale or sharing of your personal information for targeted advertising.
· Right to Correct: To request correction of inaccurate information.
· Right to Non-Discrimination: To exercise your rights without being treated differently.
If you visit the Site with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as an opt-out request for that browser and device.
To exercise your rights, please contact us at zixuanchen767@gmail.com. We will respond promptly and verify your identity.
5. Cookies and Similar Technologies
We use cookies to enhance your shopping experience, such as remembering your preferences and analyzing site traffic. You can manage or refuse cookies through your browser settings; however, doing so may affect certain site features.
6. Data Security
We take reasonable measures to protect your personal information, including encryption and secure payment gateways. However, no internet transmission or electronic storage method is 100% secure.
7. Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal information from children.
8. Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
📮 zixuanchen767@gmail.com
We offer support and will respond as quickly as possible.
Thank you for choosing Kiln Shadow Solo.
It is our hope that these gentle ceramic pieces not only bring warmth to your daily life but also offer you a sense of comfort and security in how your privacy is respected.
Gentle Shadows Born Alone, Loved Forever.